Out of the 100 mugs I bought 41 were smashed from very poor packaging. I asked for a refund given it was due to the packaging (or lack of it) but was only offered a discount on my next purchase. I do not want to order any more so I ended up receiving 59% of my order. There were no supports for the box corners. They had a flimsy cardboard in between with thin bubble wrap.

Everything went well. The supplier sent me the customized sample.